Thank you for your purchase. Please see below for more information on our shipping, returns & refund policy.
Shipping
We are sending all shipments with FedEx. Life shipping rates are shown in the cart and during checkout. Once the order is shipped it takes 5-7 days to deliver to your place. Please get in touch with us at info@superbee.me for more information.
Returns
If your products are damaged during shipping, please send us details of the damaged products and photos of the box and products. We will replace any damaged products as quickly as possible. If any of your customers have quality issues with our products please send us photos and details of the issue and we will investigate and replace the faulty products.
Because of the high margins we offer to you, our wholesale partners, we are unable to accept the return of wholesale products. The shipping and bank fees do not make it viable. Our goal is to make sure our wholesale products are affordable and effective so you can help to get plastic alternatives out to the global market.
Refund
In case we send you wrong products not matching your order you are eligible to a complete refund. Refunds are being refunded through your original choosen payment method for your order.
Questions
If you have any questions concerning our return policy, please contact us at:
+66 (0) 61 336 7700
info@superbee.me